Frequently Asked Questions

Everything you need to know about securing and styling your home.

What is the typical shipping timeframe for furniture items?

Standard home decor items ship within 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.

Do you offer a warranty on your home hardware and security products?

Yes, all Access Denied hardware and electronic security products come with a comprehensive 2-year limited warranty covering manufacturing defects.

Can I return an item if it doesn't fit my space?

We offer a 30-day return policy for most items in original condition. Please note that custom-made furniture and final sale items are not eligible for return.

Are your materials sustainably sourced?

We are committed to ethical sourcing. 80% of our wood products are FSC-certified, and we prioritize manufacturers who utilize recycled metals and low-VOC finishes.

How can I track the status of my home delivery?

Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our real-time delivery portal.

Do you provide professional installation services?

We offer optional professional installation for all smart locks and heavy wall-mounted mirrors at an additional fee during the checkout process.